Retours et échanges | MARNAGE – Eshop

Exchange and return portal

Return an item

What should I do to return an item ?
You notify the return of your product on our return portal, online 
https://marnage……. 
Fill in your postal code, the order number or the tracking number of the package and follow the procedure.
The return costs as well as the related risks are the responsibility of the customer, so you have the freedom to choose the carrier to make your return.
Our shipping packages allow both delivery and return. So reusing the delivery package of your product is easier.
To be able to make a return, your items must be kept in their original condition and packaging, unworn, unwashed and with their labels. It is recommended to provide proof of this return, which assumes that the products are returned with parcel tracking, or by any means giving a certain date. The proof of return and the risk associated with the return being your responsibility.

After verification of the conformity of the returned product and according to the wishes you have expressed, we will exchange or refund on the means of payment used during the purchase.

Where do i have to return the items ?
By post, to the following address : Ateliers marnage 47 Bd de Courcelles 75008 Paris

How soon do I have to make a return ?
The deadline is 14 working days upon receipt of the package.

Does a return involve costs ?
Return costs are the responsibility of the customer.
Manarge reserves the right to refuse returns/refunds communicated or sent after the deadline, or items that are not in the same conditions as when they were received by the customer. 

Exchange an item.

What should I do to exchange an item ?
You notify the exchange of your product on our return portal, online: 
https://marnage….. 
Fill in your postal code, the order number or the tracking number of the package and follow the procedure.
Return costs are the responsibility of the customer.
To be able to make an exchange, your items must be kept in their original condition and packaging, unworn, unwashed and with their labels.
Our shipping packages allow both delivery and return.So reuse the delivery package of product, it's easier. 
You can follow the return of your package via the tracking number. After verification of the conformity of the returned product, we will proceed with the exchange.

Terms of exchange
To be able to make an exchange, your items must be kept in their original condition and packaging, unworn, unwashed and with their labels. The exchange is applicable only on the same item or an item at a lower or equal price.

Exchange time
You have 14 working days from the date of receipt to exchange your products.

Exchange fees
Return shipping costs for exchanges are the responsibility of the customer.
You can return your products to the following address: Ateliers marnage 47 Bd de Courcelles 75008 Paris.
Once the packages have been received and checked by us, we will exchange and send the requested parts.

What should I do if i have to return a defective product ?
En cas de retour pour produit défectueux ou d’une erreur de notre part, merci de contacter le service clients par e-mail contact@marnage.com